Frequently Asked Questions
Everything you need to know about styling your space with Stillwell Homes.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, Stillwell Homes ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view your order status by logging into your Stillwell Homes account.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and we partner with artisans who utilize sustainable practices and non-toxic finishes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.